Onsite IT Support.

Some things just need a person in the room — new hardware to install, an office to move, cabling to run, or a tricky issue that simply cannot be fixed down the wire. When that happens, our engineers come to you and sort it out in person, properly and with minimal disruption to your day.

Onsite support is the perfect complement to remote service: most issues are handled instantly online, and for everything else, a real engineer is on the way.

What we do

We install and configure equipment, repair and replace hardware, run and tidy cabling, and set up new offices or relocate existing ones. We provide on-the-spot help for your team, and handle the physical projects — new desks, meeting-room tech, printers and devices — that are far easier with someone there in person.

We offer both regular scheduled visits and on-demand call-outs, so we stay close to how your office is really running and you have hands available when you need them.

How we work

We combine planned visits with rapid response.

• Plan. We agree a schedule of regular visits suited to your size and needs.
• Respond. When something needs hands on site, we dispatch an engineer promptly.
• Deliver. We install, configure, repair or relocate — cleanly and with minimal disruption.
• Join up. Everything is logged and shared with your remote support, so nothing is lost.

What you get

You get the reassurance that, whatever the issue, help can be there in person when it is needed — not just a voice on the phone. Projects like office moves and new setups are handled smoothly by people who do them all the time, so you avoid the stress and downtime of going it alone.

And because the same team handles your remote support, everything is joined up — your onsite engineer already knows your setup.

Who it’s for

Businesses with a physical office or multiple sites, those planning a move or expansion, and any team that wants the confidence of in-person support alongside fast remote help.

Why RDU Digital

Onsite and remote support work best together. Because we provide both, there is no gap between them: your issues are tracked in one place, handled by one team, and escalated from remote to onsite the moment they need to be — so nothing falls through the cracks.

Frequently asked questions

Do you offer regular visits or only call-outs?

Both. We can schedule regular onsite visits and also respond on demand when something urgent comes up.

Can you help with an office move?

Yes. We handle setups and relocations — cabling, equipment and configuration — with minimal disruption to your work.

How does onsite link with remote support?

Seamlessly. The same team handles both, so your onsite engineer already knows your setup and history.